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What Governs Your Account on 7jitu

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your DANA, OVO, or GoPay wallet connects to your account through to how we handle disputes.

Account TermsPrivacy & DataDANA, OVO, GoPay UseDispute ProcessRegional Eligibility
7jitu What Governs Your Account on 7jitu
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on your account is not a background feature — it's built into every transaction step. When you connect DANA, OVO, or GoPay, that link is validated through our account verification flow, and your wallet details are never stored in plain text. Login sessions use OTP confirmation, so access requires both your password and a one-time code sent to your registered mobile number. If you're in Surabaya or anywhere else in Indonesia, that flow is the same regardless of device.

Data Handling We collect only the account data needed to verify your identity and process transactions. Your data is not sold to third parties and is handled in line with applicable data protection rules for eligible regions.
Cookie Policy We use cookies to maintain your session, remember your wallet preference between DANA, OVO, and GoPay, and improve page load speed. You can manage cookie preferences through your browser settings at any time.
Account Retention Transaction records and account history are retained for the period required by applicable law in your region. You can request a summary of your account data by contacting support through the email channel.
Requesting Changes To update registered details — email address, mobile number, or linked wallet — submit a request via live chat with your account ID. Changes to payment-linked details require re-verification before they take effect.
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, your account status, or how a specific transaction was handled, our support team is the right first stop. Reach out through live chat directly inside your account dashboard, or send a written query to our support email for anything that needs a documented response. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number so our team can pull the record without delay.

Live Chat Support Access live chat from your account dashboard. For legal or policy questions, start here — our team can confirm account status, flag pending reviews, and escalate if needed.
Email for Written Queries Send policy queries or dispute documentation to our support email. Include your account ID and transaction reference for wallet issues involving DANA, OVO, or GoPay.
Account Notification Feed Material policy changes are posted to your in-account notification feed before they take effect. Check it regularly so you stay across any updates that affect your account.

Common Questions About Terms and Your Rights

These are the questions we hear most often about account terms, data rights, and how disputes get resolved. If yours isn't here, live chat or the support email will get you a direct answer.

Access and these terms apply where local law permits. If you're in an eligible region in Indonesia, these terms govern your account from the moment you complete registration and identity verification.

Contact our support team via the email channel and include your account ID in the subject line. We'll prepare a summary of the data we hold and respond through your registered email address.

Start with live chat and provide your transaction reference number. Our team reviews the payment record on our side first. If the issue isn't resolved there, it moves to the formal dispute escalation path.

You can request deletion of non-essential account data. Some records — particularly transaction logs — must be retained for the period required by applicable law in your region and cannot be removed earlier.

Material changes are posted to your in-account notification feed before they take effect. We don't update terms silently — you'll see the notice and have time to review before the change applies to your account.

Each person may hold one account. Operating multiple accounts under the same identity is a breach of these terms and may lead to account suspension while we conduct a review. Contact support if you've had a previous account closed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.